FAQ

Hero-on-Socks is a social enterprise created to generate more awareness for the problems that occur today in the world and for organizations that deal with these problems on a daily basis.

The Hero-on-Socks website was launched on "World Diabetes Day" in 2018 and is aimed at socks lovers with a big heart.

Quality, sustainability and unique designs and a fair price are what Hero-on-Socks stands for.

A simple concept but if you think about it.
Everyone wears socks, right?
And if every pair of socks sold generates a positive impact.
Can socks improve the world?

We believe so!

How?

With every pair of socks sold, you help someone somewhere in the world.

Simple right? And compliments about your socks guaranteed!

Simpel toch? En de complimenten over je sokken gegarandeerd!

Placing an order is very easy on our site. Click on the item you would like to order, and then on the "order" button. From now on the item has been added to your shopping cart. Do you want to continue shopping? No problem. The item remains in your shopping basket. In the shopping cart you can then check whether you have added all desired items. If this is the case, press the "order these items" button. In the next screen you must enter the personal details and desired payment method. Everything filled in? At the bottom right you accept our terms and conditions and you can make your order definitive using the "place order" button.

You will receive a confirmation e-mail from us about your order.

Hero-on-socks will send you an e-mail once we have registered the order with BPost. The expected delivery time is 3-5 business days.

Hero-on-Socks strives to send all orders within 24 hours after payment. In most cases you will receive your package the next working day. Have you ordered 1-5 pairs of socks? Then you will receive your socks with a letterbox package. You do not have to stay at home to receive the package. If you have ordered more than 5 pairs of socks, it will be sent as a postal package with the delivery person ringing to deliver the package.

The shipping costs are € 2.50 if the spending falls below € 30.
If you order for an amount higher than € 30, you will enjoy free shipping.

Unfortunately it is not yet possible to collect orders placed at this time.

You can buy your Hero-on-Socks through our sock machine which will be “On Tour” in Flanders from 14 November 2018.

We also ship to the Netherlands.
For orders under € 40 the shipping costs are € 4.95
Orders over € 40 are sent for free.

It is possible to cancel your order if it has not yet been sent.

Send an email to info@hero-on-socks.com saying that you want to cancel.

Do not forget to provide your order number.

You will receive a message from us that the order has been canceled.

Since 1 June 2014, a model form has been drawn up in connection with the European Directive with regard to consumer purchasing. This can be found below.

Copy this and paste it into a text editor to adjust it.

 

Model form for cancellation

(only complete and return this form if you wish to withdraw from the contract)

- To: [entrepreneur's name]
[geographical address of entrepreneur]
[entrepreneur's fax number, if available]
[e-mail address or electronic address of entrepreneur]

- I / We * hereby inform you that I / we * are regarding our agreement
the sale of the following products: [product description] *
the delivery of the following digital content: [indication of digital content] *
the provision of the following service: [description of service] *,
revoked / revoked *

- Ordered on * / received on * [order date with services or receipt with products]

- [Name of consumers (s)]
- [Consumer address (s)]
- [Signature consumer (s)] (only when this form is submitted on paper)

* Delete what does not apply or enter what applies.

You have the right to return all purchased items from www.hero-on-socks.com, provided that within 14 days of purchasing your order.

The items and the packaging must be unopened and undamaged. When you want to return an item you are responsible for the shipping costs. Once we have received your items back, we will process the exchange or return. Please note: We do not pay back the shipping costs of the first shipment.

If the label has been removed from the socks, returns are unfortunately no longer possible.

Although all our packages are packed carefully, it can happen that wrong items are sent. In this case, send an email to info@hero-on-soks.com and we will come up with a suitable solution soon.

At Hero-on-socks you can pay with Bancontact, VISA and Mastercard, Ideal.
No extra costs will be charged for all payment methods.

Hero-on-socks are made from the finest cotton, combined with polymide and elastane.

All socks that we offer are available in the size:

27-30

32-35

36-39

40-44

45-48

Hero-on-socks ensures that suppliers maintain very high standards. This is done through close contact. We demand that suppliers have the necessary certificates, so that the Hero-on-socks quality is guaranteed.

All our products that are placed online have been placed with the intention of displaying a realistic representation of the products. Computer displays and monitor settings are different. As a result, we can not guarantee that the products that you see on the screen exactly match the products that you have in your hands. We guarantee that the difference is negligible.

Hero-on-socks socks always look great!

It is very annoying if you are not satisfied with our products or our services. We kindly ask you to pass on your complaint to us via e-mail. You can send your complaint to info@hero-on-socks.com.

We will review the complaint and do our best to resolve it to everyone's satisfaction.

We strive to answer all complaints within 7 working days.

Have you discovered an error on the site, a brilliant idea for a new sock, do you want to give compliments or do you have a different message? We would love to hear from you!

Feel free to send an email to info@hero-on-socks.com

 

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